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Customer Service Center - FAQ Section
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GENERAL QUESTIONS
Does Wildcard have a ladies' collection?
Yes, Wildcard currently has 3 models: Crazy Guitars, Doves and Love Love Love. They are simplistic and elegant in design. Please view our size chart for approximate sizing.
Who owns Wildcard and is it a Canadian brand?
Wiildcard is a Canadian brand located in Montreal Canada, with a U.S. office in Florida as well.
Where are Wildcard t-shirts manufactured?
Wildcard products are fully produced within North America by leading clothing manufacturers and are 100% sweat shop free.
What measures do you use, if any, to help curb counterfeit Wildcard products?
Since it is common practice for counterfeiters to flood the market with bootleg products once a brand hits a certain level of sales and popularity, Wildcard’s directors have started implementing security features. Every single Wildcard product has a unique Serial Number and associated PIN number printed on a nylon label that is stitched under the size / care content label inside the collar. Any valid Serial Number must fall within a range of numbers determined by Wildcard and feature the associated PIN number. Authentic Wildcard t-shirts can be validated by entering these numbers on www.wildcardlove.com. Additional security features may include branded stickers, the Serial Number / PIN appearing on additional labels, etc.
What are the advantages of registering the Serial Number that came with my Wildcard apparel?
By registering your Wildcard Serial Number, not only will we send you a Certificate of Authenticity officially stamping your product as unique, but you will gain access to the latest designs before anybody else. You will receive sales promotions, and exclusive access to Wildcard events across North America.
ONLINE PURCHASING & WEBSITE
What payment methods are accepted by Wildcard MTL Love Inc.?
We currently accept Visa, MasterCard, American Express and PayPal. Your credit card statement will show WILDCARD MTL LOVE INC.
If I sign up for the e-mail list, will I get spam?
No, WildCard MTL Love Inc. values its customers' privacy and you will only be contacted by our company to make you aware of new promotions and offers. We do not disclose customer information to any third parties or sell our customer lists.
Can I pay by check/money order?
Not at this time.
Can I Order Over The Phone?
Unfortunately Wildcard MTL Love Inc. does not take phone orders at this time. Our telephone staff is dedicated to customer service only.
How Does WildCard MTL Love Inc. ship my orders?
Orders within Canada are shipped via Canada Post Express service, for the United States they are shipped via Canada Post or shipped by FedEx, UPS, DHL.
How long will it take to receive my order?
Wildcard MTL Love Inc. will make every effort to ship your order within 10 business days from time of purchase. During the holidays, our order processing time may increase due to Package Carrier backups.
What if an item is out of stock?
Although every attempt is made to offer products that are currently in stock, we may go out of stock on certain items from time to time. In such a case, you will be notified by e-mail and we will ship the portion of your order that is in stock. The items that are not in stock will be cancelled from your order and you will not be charged for those items. Please check back as these items may come back in stock at a later time.
Can I return an Item?
Yes. Please view the return policy for all the necessary information.
APPAREL QUESTIONS
What size t-shirt should I buy?
Please view the size chart for approximate sizing of all of our garments. All garments inherently vary slightly in sizing from style to style.
When I put your t-shirt in the washer/dryer, will any shrinkage occur?
No, all Wildcard t-shirts are pre-shrunk during our special vintage washing techniques. There might be a slight shrinkage, but not significant enough to worry about size.
How should I care for my items?
Due to the nature of the materials and washes we use to manufacture our unique garments, it is recommended to air dry items and wash each garment inside out on a gentle wash cycle. Some items are extremely delicate and should be dry cleaned only. Please refer to all wash instructions on each garment prior to washing.
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